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Terms and Conditions

Updated: 08-26-2025 


Before using our website or to access our website features or purchase products from our online store, you must agree to the Terms & Conditions contained herein. Please also refer to our Privacy Policy at the footer of this webpage for your privacy rights while utilizing our website for how your data is used and/or collected. This is a clear understanding & agreement  between South Shore Custom Soaps (“us”, “we”, our”) and ”you” the user. 


This website and online store is owned & operated by South Shore Custom Soaps. (“we”, “us”, our”) South Shore Custom Soaps is a Registered Trademarked Business and under Copyright protection. 


User Registration: If you, the user, register for an account on this website, you must provide accurate information, and keep any usernames and/or passwords confidential for your personal use. South Shore Custom Soaps will not be responsible for any purchase made on our website with your information, if that information was obtained  illegally, without knowledge, or consent from the authorized credit card holder. When making a purchase on our website, you agree to provide accurate information regarding your identity and method of payment to make a purchase.


Intellectual Property Rights: Any information contained in this website as well as logos, text, product, product names, & product designs, photographs, product images, product ingredients, packaging, labeling, and any and all information descriptive or otherwise, is the property of South Shore Custom Soaps, and nothing contained on this website can be reproduced, posted, uploaded, transmitted, transferred, copied, or displayed in any part without expressed written consent or permission from the owner(s) of South Shore Custom Soaps. Any part of Trademark or Copyright Infringement that is violated, may result in legal action taken against “you“or any entity representing ”you”.


Account Use & Terms: If “you” the user, sign up for emails or an account on this website, you are under the understanding that you agree that South Shore Custom Soaps will not be held liable or responsible for any account misuse or misrepresentation. relating to any third party services or entities., as well as any corruption, or loss of data or use. You also agree to receive electronic signatures, orders, or emails or other forms of electronic communications that you specifically agree to, sign up for, or while using this site. This website is designed for individuals 18 years or older. You shall not hold South Shore Custom Soaps responsible for any children or minors who do not have consent or parental permission to use, or purchase products from our website. We allow customers to sign up for email newsletters. If at any time, “you” the consumer wish to opt-out of electronic communication with “us”, an unsubscribe option is located at the footer of every email for use to unsubscribe from “our “mailing list.


Prohibited Conduct: “You” the user, shall not in any way make inappropriate or offensive comments or display illegal , intimidating, harassing, or profane behavior either on our website, or by means of electronic submission. Any and all behavior shall be grounds for termination or suspension of your account in part or whole, and suppression of email communication. South Shore Custom Soaps may also, at their discretion, refuse to sell any goods/products to any individual that violates our terms of service. In addition,  you may not defraud,  or use or collect data from our website for illegal or corrupt purposes, or any of its content herein, or use the information on our website in any manner inconsistent with applicable state & federal laws. You also agree not to use any malicious or harmful software during use of electronic activity or contact while using our website or services. You must not delete, disrupt, or interfere with our network or network partners in any way during use of our website, You agree that South Shore Custom Soaps shall not be held liable or responsible for any loss, damage, claim, or demand with regards to third party services or their entities.


South Shore Custom Soaps also reserves the right to change or update product features, prices, & quantities. We do not guarantee availability and we may discontinue any product at any time at our sole discretion for any reason with or without notice. Prices may also be subject to change at our discretion. We take special care in packaging shippable items/products, if a package arrives with damaged goods, you shall not hold South Shore Custom Soaps responsible for any shipping mishaps or mishandling of packages in transit. ”We” South Shore Custom Soaps accept credit card payments, and “you” the user, shall provide accurate, true, and current payment information for the purpose of processing a transaction. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All of our products ship out via USPS, and we use the least expensive way to ship to keep costs low for ”you” the consumer, and “us” the business. Due to rising costs involved in the shipping process, we currently only use the USPS for all shipments. Shipping costs are calculated during the checkout process, and will be added to the total cost of customer order. By using this website, you agree to the Terms and Conditions outlined in this agreement.


To resolve a complaint or issue regarding this Terms and Conditions Agreement or for more information , you can reach us at the information provided:


South Shore Custom Soaps

contact@southshorecustomsoaps.com

Pembroke, MA. 02359

U.S.A.










Return and Refund Policy

All sales are final, with the exception of a product that arrives damaged or if the wrong item was sent. Customer will provide proof of damaged product if item(s) was damaged as a result of the shipping process, or the wrong item was delivered. If an item was damaged as a result of the shipping process, we will try to accommodate a refund, or replacement request. In most cases, we will issue a replacement product. Customer satisfaction is extremely important to us, and we will do our best to rectify the situation, whether it be by a product exchange, replacement, or in some cases, a full refund depending on the request for return/refund circumstances. All final decisions of a refund or replacement item will be at the discretion of South Shore Custom Soaps. We reserve the right to refuse any request for an exchange or a refund.  


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South Shore Custom Soaps

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