The products we sell are custom made and handcrafted skin care, beauty, personal care products, and custom crafts. We have a no return policy on all of our products. We may, however, provide an even exchange for a product that was received damaged, broken, or unusable. Please review the “Damages and Issues” section of this page for more information.
To request an even exchange, you can contact us in writing no later than 10 days of the original purchase date of the item at: southshorecustomsoaps@gmail.com and describe in detail the nature of your request for an exchange, and specifics about the defective product or packaging. Customer must also provide proof of damaged good(s) via attachment to the email listed.
All exchange decisions will be solely at the discretion of South Shore Custom Soaps and its entities. We reserve the right to refuse any exchange at any time.
You can also contact us regarding an exchange question via our “Contact Us” link on our website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
If the wrong item was sent to you, contact us immediately and we will begin the process to ship you the correct item. If an item you purchase was received damaged or unusable during the shipping process, we will issue you an even exchange at our discretion. South Shore Custom Soaps™️ reserves the right to refuse a request for an exchange at any time.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellations
Cancellations may be accepted at the discretion of South Shore Custom Soaps within 24 hours of purchase in writing by sending us an email: southshorecustomsoaps@gmail.com with your name, date, order number, reason for requesting cancellation, and order total.
Exchanges
Customer will assume responsibility for shipping charges incurred for an exchange product. In the event that we do provide and exchange of the product, it will be for the same exact product only. If you do not wish to receive an even exchange, we may, at our discretion, issue you a gift card for future use on another online purchase. Requests must be submitted to us in writing within 10 days of original purchase date to be considered to: southshorecustomsoaps@gmail.com.
Refunds
We do not issue refunds on any of our products. With the exception of the incorrect item being sent or unusable/damaged goods received during the shipping process, all sales are final. Our policy is a discretionary even exchange only policy.